# Select your key users

Key users can be defined as users with expert knowledge with regard to a particular system or process. The expectations from the key user are mainly:

* to provide expertise with regards to business processes during the business/IT alignment phase. 
* to participate in User Acceptance Test (UAT)
* to provide permanent support and training to end users.

Key users should be selected based on following criteria:

* they should understand the Business Processes
* be comfortable with IT systems
* be trouble shooters
* be open to changes
* have good relationship with co-workers.

**Key users can support the provision of knowledge** regarding internal business processes to the implementation team, thereby helping to develop the requirement specifications, and to support the customization and implementation planning process. 

Also, they can be utilized as **system-related knowledge-hubs** to facilitate training and support to the end users, during and after the implementation of the system.

![](https://2488856554-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MMeJyJZrIGXuV-WChiu%2F-MMuqjfB5L25jYi9K8MS%2F-MMuuYvQ0eahD4hKyu53%2Fimage.png?alt=media\&token=681daafd-9460-458f-8537-3376d9955812)