# Select your key users

Key users can be defined as users with expert knowledge with regard to a particular system or process. The expectations from the key user are mainly:

* to provide expertise with regards to business processes during the business/IT alignment phase. 
* to participate in User Acceptance Test (UAT)
* to provide permanent support and training to end users.

Key users should be selected based on following criteria:

* they should understand the Business Processes
* be comfortable with IT systems
* be trouble shooters
* be open to changes
* have good relationship with co-workers.

**Key users can support the provision of knowledge** regarding internal business processes to the implementation team, thereby helping to develop the requirement specifications, and to support the customization and implementation planning process. 

Also, they can be utilized as **system-related knowledge-hubs** to facilitate training and support to the end users, during and after the implementation of the system.

![](/files/-MMuuYvQ0eahD4hKyu53)


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